At Travel Goods Online, we aim to ensure that our customers are fully satisfied with their purchases. If you are not completely happy with your order, we’re here to help with a simple and transparent returns and refunds process.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging, tags, and accessories. Items that show signs of use, damage, or alteration may not be accepted.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return window. Include your order details and reason for return. Once your request is approved, we will provide instructions on how to return the product.
Inspection and Approval
After we receive the returned item, it will be inspected within 3–5 business days. If the return is approved, we will proceed with the refund process. If the item does not meet the return conditions, it may be sent back to you.
Refunds
Approved refunds will be processed within 5–7 business days after inspection. Since we operate on a cash on delivery basis, refunds will be issued via a mutually agreed method, such as bank transfer or another suitable option.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Provide clear details and, if possible, images of the issue. We will arrange a replacement or refund at no additional cost.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or clearance reasons. These will be clearly mentioned on the product page where applicable.
Late or Missing Refunds
If you have not received your refund within the stated time frame, please first check with your bank or payment provider. If the issue persists, contact us at [email protected] for further assistance.
Contact Us
For any questions regarding returns or refunds, feel free to reach out:
Email: [email protected]